Refund & Cancellation Policy
Last updated: October 14, 2026
We offer a Free plan with no time limit so you can try NovaTrade fully before paying. For that reason, paid plans are not refundable.
1. No refunds
All payments for monthly or yearly plans are final and non-refundable, including partial periods, unused time, downgrades and accounts that are not used, except where the law requires otherwise.
2. Cancel anytime
You can cancel at any time from your account or by writing to support@novatradejournal.com. Cancelling stops the next renewal. You keep the paid features until the end of the period you already paid for; after that your account moves to the Free plan and your data stays in your journal.
3. Rights under the law
Nothing in this policy limits rights you have under consumer-protection law that can't be waived. Where the law gives a right of withdrawal for digital services (for example in Colombia or the European Union), you ask us to start providing the paid features immediately when you subscribe, and you acknowledge that this may end that right once the service has started, to the extent the law allows.
4. Billing errors
If you were charged twice or charged by mistake, write to support@novatradejournal.com within 30 days and we will correct it. Our payment provider may also handle refunds in specific cases under its own buyer terms.
5. Contact
Billing questions: support@novatradejournal.com.