How to contact support
Write to us from inside the app. A person answers by email, in English or Spanish, usually within one business day.
Steps
Click your profile menu at the top right and choose Support.
Check the guides and the frequently asked questions on the page.
Click the email button with support@novatradejournal.com.
Write what you were trying to do and what happened.
Add the exact message you saw, and the exchange or platform involved.
Send the email and wait for the reply.
Tips
- A screenshot of the error helps us find the cause faster. The form at the bottom of the help center accepts up to 3 images or screen recordings.
- Billing questions go to the same address.
Related guides
Still stuck?
Tell us what you were trying to do and what happened. A person replies by email, usually within one business day.